Returns, Exchanges & Refunds

At BARVIONEX™, we want you to feel confident when shopping with us. If something is not quite right with your order, this policy explains how eligible returns, exchanges, damaged-item claims, and refunds are handled.

30-Day Return Period

Most eligible items may be requested for return within 30 days from the date your order is delivered.

To qualify, returned merchandise should:

  • Be unworn, unused, and in its original condition

  • Include the original packaging and product tags, where applicable

  • Be accompanied by valid proof of purchase, such as an order confirmation or receipt

  • Be returned according to the instructions provided by our customer care team

Items showing signs of wear, washing, alteration, damage caused after delivery, or missing required packaging may not qualify for a refund.

Starting a Return

Before sending anything back, please contact:

service@barvixc.com

When contacting us, please include:

  • Your order number

  • The item you would like to return

  • A brief explanation of the return request

  • Photos, if the item arrived damaged or incorrect

Once your request has been reviewed and approved, we will provide the applicable return instructions and, where available, a return shipping label.

Please do not send merchandise back without authorization.

Packages returned without prior approval may be delayed, refused, or may not be eligible for processing.

Damaged, Defective or Incorrect Orders

We recommend checking your package shortly after delivery.

If you receive an item that is:

  • Damaged in transit

  • Defective

  • Different from what you ordered

  • Missing from your shipment

please contact our customer care team as soon as possible.

Include your order details and clear photos of the product and packaging where relevant. We will review the issue and determine the appropriate solution, which may include a replacement, refund, or other resolution.

Items That May Not Be Returned

Certain products may be excluded from standard returns.

Examples may include:

  • Customized or personalized merchandise

  • Gift cards

  • Final-sale merchandise

  • Certain promotional or clearance items

  • Products that cannot be resold for hygiene or safety reasons

  • Items that have been worn, washed, altered, or damaged after delivery

Where required by applicable law, statutory return rights will continue to apply.

If you are unsure whether your purchase qualifies, please contact us before returning the item.

Exchanges

For the quickest exchange process, we generally recommend:

1. Requesting a return for the original item
2. Following the approved return instructions
3. Placing a separate order for the preferred replacement item

This approach helps prevent delays caused by changing inventory availability.

European Union Customers

Customers receiving eligible orders within the European Union may have a legal right to withdraw from certain online purchases within 14 days, subject to applicable consumer protection laws and relevant exceptions.

Where this right applies, returned goods should generally be:

  • Unused and in original condition

  • Returned with original packaging where reasonably possible

  • Accompanied by proof of purchase

Any statutory rights available to EU customers apply independently of additional return options offered by BARVIONEX™.

Refund Processing

After an authorized return reaches the designated return location, the merchandise will be reviewed.

Once the inspection is complete, we will notify you whether the refund has been approved.

For approved returns:

  • Refunds are normally sent back to the original payment method

  • Please allow up to 10 business days for processing after approval

  • Your bank, card issuer, or payment provider may require additional time before the funds appear in your account

The exact posting time depends on your financial institution and is outside our direct control.

If more than 15 business days have passed since your refund was approved and the funds have not appeared, please contact:

service@barvixc.com

Return Shipping

Return shipping requirements may vary depending on the reason for the return.

For qualifying damaged, defective, or incorrect merchandise, our customer care team will provide instructions regarding the appropriate return procedure.

For other eligible returns, any applicable return shipping terms will be communicated when your request is approved.

Please keep any shipping receipt or tracking information until your return has been fully processed.

Authorized Return Location

Do not mail products to an address found on product packaging, payment records, or another website unless our customer care team has specifically instructed you to do so.

After your return request is authorized, we will provide the correct return instructions and applicable return destination.

Unauthorized returns may not be accepted.

Questions About a Return?

For return, exchange, or refund assistance, contact us at:

Brand: BARVIONEX™
Company: Vera Bradley, Inc.
Email: service@barvixc.com

Please include your order number whenever possible so we can locate your purchase more efficiently.

Shop With Greater Confidence

BARVIONEX™ aims to make post-purchase support clear, straightforward, and convenient.

Simple Returns · Clear Communication · Reliable Customer Care